Terms and Conditions of Tots Toun Soft Play

Booking Confirmation and Safety Guidelines: At Tots Toun Soft Play, we prioritise the safety of our customers and want to ensure that everyone has a great experience using our service. We kindly request that you carefully read and sign our Hire Agreement before proceding with booking our equipment.

APPLICABLE FOR HIRE OF ANY EQUIPMENT

It is the responsibility of the person who is hiring the equipment to ensure that all possible steps are taken to avoid injury to users or damage to the hired equipment.
A responsible adult must closely supervise the hired equipment at all times. If a responsible adult is unable to supervise, please notify us as we can supply staff at £30 per hour.
No adults are allowed to use the hired equipment unless you have hired an adult grade piece of equipment, otherwise, the equipment has an age limit of 14 years inclusively. It is strictly prohibited for both children and adults to be using the hired equipment simultaneously.
Always ensure that the hired equipment is not overcrowded, and limit numbers according to the age and size of children using it. It is advised that children of mixed ages should not use the hired equipment at the same time.
Do not allow children or adults to become boisterous, push, collide, fight or behave in a manner likely to injure or cause distress to others.
To avoid choking and mess, no food, drinks or chewing gum to be allowed on or near the hired equipment.
All footwear, glasses, jewellery or any other hard, sharp or dangerous objects which could cause damage to other children or the equipment must be removed before using the hired equipment. Damage will be billed to repair.
No face paints, party poppers, streamers, art supplies or silly string to be used either on or near the hired equipment. A cleaning charge equal to the cost of the original hire will apply if the equipment is returned damaged/soiled.
No smoking, pets or barbeques on or near the hired equipment.
No person(s) shall be permitted to partake in the use of any hired equipment whilst under the influence of alcohol, drugs and/or any other intoxicating substance.
We are insured with full public liability insurance against the failure of our hire equipment, any claim is subject to an excess which the hirer concerned would be liable for.
It is the responsibility of the hirer to check the dimensions of the equipment and ensure it can be i) safety assembled in their chosen location, ii) that suitable access exists for the delivery and collection of the equipment and iii) a power point is located no more than 25meters away.

APPLICABLE SPECIFICALLY FOR HIRE OF INFLATABLE EQUIPMENT

Climbing, hanging or sitting on walls or beams of an inflatable is dangerous and must not be allowed.
Do not allow anyone to bounce on the front safety step as a child could easily bounce off the step and get hurt. The step is there to assist users in getting on or off.
Ensure that no one with a history of back or neck problems is allowed to use the inflatable equipment as indeed any child who is feeling unwell or taking medication.
Do not switch off the inflatable even if it rains. All electrical equipment is fitted with outdoor plugs.
Do not allow anyone to be on the inflatable during inflation or deflation or whilst deflated.
Please warn children of the tie down points (if appropriate) and make the area behind the unit, where the electrical blower is sited, out of bounds for children.
The inflatable should not be used if it becomes wet on the jumping area. If no shower cover is fitted and in the event of rain, the inflatable should not be used. Any wetness, including bubbling (which is normal) can be dried with a towel once it has stopped raining.
Should the equipment fail for any reason, please ensure all users get off the inflatable immediately.
No unauthorised person should move the bouncy castle or tamper with the electrical equipment.
The inflatable must be returned in an acceptable condition, i.e. clean, unsoiled and undamaged. If it is badly soiled or damaged the hirer will be expected to pay an additional charge to cover the cleaning costs and our loss of earnings if the inflatable is rendered out of commission for any reason.

Cancellation Policy

At Tots Toun Soft Play, we understand that circumstances can change, and you may need to cancel or modify your booking with us. Our cancellation policy below outlines the important details, including any applicable fees and refund policies.

Please note that this cancellation policy applies to all our bookings and is in conjunction with our terms of hire policy.

Cancelation by Tots Toun Soft Play

It is very rare for us to have to cancel a booking,

If we are forced to cancel due to reasons beyond our control i.e a vehicle breakdown, equipment failure or theft, staff shortage or any other unforeseen situation, a full refund of all payments received will be made.
If we are forced to cancel due to a failure on the part of our customer to make sure the site is suitable for our products i.e. lack of space, unsuitable surface, narrow gates or paths, dangerous obstacles or animal fouling, the client will be liable for the full cost of the booking. Responsibility to ensure the site is suitable rests entirely with the person making the booking. If in doubt, please ask us before the booking.
If we are forced to cancel due to failure on the part of the hirer to provide accurate or truthful information relating to the delivery address, intended use, intended users or intended surface type, the customer will be liable for the full cost of the hire. The hirer must provide accurate and honest information when making the booking.
In the event of bad weather, we will offer you the opportunity to move your booking indoors or to another day. If you decide not to reschedule your booking, you will lose any payments made.

Cancelation by The Client

We recognise than circumstance change and it may be necessary for a customer to cancel their booking. Any cancelled bookings are subject to the following cancellation charges:

In the first instance we will offer you the opportunity to change your booking to an alternative date, up to a limit of six months of the existing delivery date.
If the customer does not want to change the date:

2a: Any cancelled orders are subject to the following cancellation charges...

More than 4 weeks prior to the event date, you will lose your deposit.
Within 4 weeks prior to the event date 50% of the contract total.
Within 2 weeks prior to the event date 100% of the contract total

If cancellation on the day is due to bad weather for outdoor events – (to be determined by the company) then there is no charge providing we have not left our delivery depot and providing that you re-book your event for a later date. On all of the above cancellation charges, if you re-book for a later date, then we will allocate any payments made to that booking, so you don't lose out.

All cancellations or changes to bookings must be notified in writing (by email or text). Phone calls and voicemail messages are not acceptable. To verify the validity of cancellations or changes, notifications must be sent from the same email address or phone number used when the booking was made.

We cannot accept any responsibility for injury or loss sustained by individuals using our equipment. If you have any uncertainties, please contact us at info@totstounsoftplay.co.uk

Last updated: Fri 29 Dec 22:30